Frequently Asked Questions

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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How do I do a slip and cut height calibration?

Start with the elevators near the floor (bails floated). Slowly raise the blocks until you …

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What batteries can I use?

Only SAFT 3.6V lithium batteries.

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The height on my Rigsmart system isn’t correct (ADR/PLC rig).

First confirm the PLC is calibrated and fully functional. Once this is complete check the …

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Why does the plunger not move in my A2B switch?

The A2B is a weight measuring device, so the plunger does not move.

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I just changed the battery but my device isn’t transmitting.

It is recommended you wait 30 seconds after you remove the old battery before installing …

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Why does the battery in my bail angle sensor not last as long?

The bail angle transmits more frequently than most other devices so the battery doesn’t last …

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My wireless sensor isn’t transmitting what do I do?

Ensure the battery installed has a charge of 3.6V. Some devices such as a drill …

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How do I calibrate my ERS (Elevator Position)?

Move the pipehandler to TRIP or DRILL position. Enter your permission code on the driller’s …

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My Pressure Sensor is showing a value with no pressure on the line.

It is possible the pressure sensor has been damaged. It is also possible the calibration …

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How do I look at data with my DAS system?

Simply navigate to the REPORTING tab on the Rigsmart webpage. Here you will be able …

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What should my battery voltage be?

When you measure your battery voltage, measure it while it is still installed in the …

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